MAX spotlights Alicia Wright in observance of Women’s History Month! Learn how Alicia overcomes challenges in her role and her goals for the future.
What does your work consist of?
I handle all applications for paratransit service, and I handle complaints concerning discrimination against people with disabilities.
Why are you passionate about the work that you do?
I love helping others, especially someone that’s in need.
How are you challenged in your field/industry?
My challenges are getting riders adapted to how our service works and understanding policies and procedures.
How do you overcome your challenges?
I continue to have a positive mindset, communicate with customers and co-workers, and ask for help if needed.
How is being a woman working in your role unique?
I believe I am the youngest woman to work in my position. I am living proof that no matter how old you are or what degree you have, experience can go a long way.
What is your vision for the future?
I plan to retire from MAX and start my own transportation business.